Frequently Asked Questions
How should I get in contact with you?
We are typically busy teaching classes or working with clients, so no one is there to man the phones. If you call, please leave a message and we will return your call. The best way to contact is via email to mvmntlabwellness@gmail.com or text to (405) 215 - 9026 and we will get back to you ASAP. Feel free to DM us on instagram @_mvmntlab as well.
I’m a beginner, what class should I sign up for?
At MVMNT Lab we focus on small group classes with a maximum of 8 people per class, helping us to give everyone the attention they deserve, and giving modifications to achieve what your body is needing each day, whether it makes the exercise easier for more beginner clients, or more difficult for more advanced clients. This helps give you more flexibility in our schedule to jump into any class and get what you need out of each class.
I’m ready to jump in but still nervous, I’ve never used a reformer before, are you sure I’m ready?
MVMNT Lab fosters a judgment free community, we’re all cheering each other on, and just remember everyone started exactly where you are at some point in time. The fun thing with group classes are there are 4 others in the class who are either at your same level, or who have been there before. At MVMNT Lab we love to be each others cheerleaders and assure you’ll feel the love and community taking away the stress and anxiety of starting something new.
If you’re still worried about it, or prefer one-on-one attention, message us and we can set up a private lesson and get you acquainted with the reformer before you jump into a group. Private lessons are $80 for a 50 minute session.
Another great option is our private group class, where you can bring yourself and up to 7 friends (8 people total) to start the journey together. We tend to be more comfortable starting something new with someone we know and love, so grab your besties and we can set you up for a private class. This private class is a flat rate of $150 for a 50 minute class, so the more who join you the cheaper it gets per person.
What times are private 1:1 or private classes offered?
Privates have limited availability and vary based on provider, if interested in privates please email us at mvmntlabwellness@gmail.com with your availability and we will be happy to get you with a provider who is able to work with you in your schedule.
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At this time, privates are Monday-Thursday. For privates on Saturdays or after 5PM, there is an additional $25 nights/weekends fee. Please keep in mind we cannot schedule private group classes overlapping with our public group class schedule, so private group classes after 4PM will be extremely limited.
Is there an age restriction for classes or services?
Due to class size, class participants must be 16 years or older. We can accommodate those under 16 years in a private lesson, or private class with parent present.
What should I wear? Is anything required of me to bring?
Wear any athletic clothing that you’re comfortable to move in. Grippy socks are required and for sale at the studio. You do not have to purchase from the studio, but you must wear grippy socks.
I’m ready to join the MVMNT, which package option is best for me?
This all depends on your goals, to get the most out of your pilates journey, we recommend 2-3x/week, but many people find benefit with even just once per week. No matter where you are we have different packages and memberships available to meet your needs.
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Just looking to pop in and out from time to time? - stick with the $30 drop in
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Know you want to come in consistently, but just not sure how often you’ll be able make it? - start with a package, buy 5 or 10 classes and you’ll get up to 3 months to use them, 20 or 50 packs give you 6 months to use before expiring. This option gives you more flexibility on when to use your classes.
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You love it, and know you’ll be coming 1x/week - sign up for our monthly pass of 5 classes. This option auto-drafts monthly for $125 and gives you 5 classes per month to use.
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You’re hooked and think 2x/week is more your mojo - sign up for our monthly pass of 10 classes. This option auto-drafts monthly for $199 and gives you 10 classes per month to use.
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You’re committed and ready to jump all in on your pilates journey, attending >2x/week - sign up for monthly unlimited class pass. This option auto-drafts monthly for $215 and allows you to attend as many classes as your heart desires in a month. Our unlimited option also allows one guest pass per month, as well as free grippy socks on your birthday, and 10% wellness services & privates.
I'm signed up for membership but need to cancel or take a break, what do I need to do?
Memberships all come with a 2 month commitment, and 30 days written notice to cancel. Once notice is given for cancellation, if another billing cycle is within that 30 days, you will be billed for one final billing cycle and will have the remainder of that billing cycle to use up any unused credits.​
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We will allow one membership pause per calendar year in the event of medical necessity or long travel plans. The pause allows you to skip one month of membership. Anything beyond one month will require cancellation of membership and re-enrolling, we do not offer open-ended pauses at this time.
I signed up for the monthly class pass, but won’t be able to use all of my credits this month, what happens if I have unused credits at the end of one month?
Any unused credits roll over to the next month.
Do you have any packages or passes for privates lessons or wellness services?
At this time private lessons and wellness services are only pay as you go, we will consider this option in the future as we grow.
Help! The class I want to come to is full, what should I do?
Join the waitlist! Many times people will back out of classes at the last minute (we're talking day of many times) -- if you're not a waitlist fan, always check back on the day of and see if any spots have opened up!
How does the waitlist work?
You can add yourself to the waitlist for any full class, when someone cancels the next person on the waitlist will be automatically added to the class and you will be notified via text or email when you’ve been added. If you can no longer attend a class you’re on the waitlist for be sure to remove yourself from the waitlist so others have the opportunity to get in as well.
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Our members also have priority on waitlist, just another perk of membership! So if you notice your spot on the waitlist has gone down rather than up, it is likely that a member has joined ahead of you, best way to get around this is to become a member yourself ;)
What happens if I can’t attend a class or service I signed up for?
You can cancel any class or service with 12 hours notice with no penalty. If cancelled within 12 hours you will be charged $14 for late cancellation, and $28 if you no-show without notice. If you're booking a class with credits, your credit will be returned to you upon cancellation.
If you cancel a wellness service or private lesson with less than 12 hours notice you will be charged 50% of the service cost, and 100% of the service cost if you no-show without notice.
Do you offer private classes?
Yes! We offer both private 1:1 pilates lessons, as well as private group pilates classes, perfect for bachelorette parties, birthday parties, monthly or weekly hangouts with your friends, or if you and some friends are wanting to try pilates before jumping into a public group class. These cannot be booked online at this time, must text or email to book a private 1:1 lesson or private class.
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Private 1:1 is $80 with our certified instructors, or $55 with our teachers in training.
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Private group class is $150 with our certified instructors, or $80 with our teachers in training.
What wellness services do you offer?
Amy is a doctor of physical therapy, she has been working in outpatient spine and orthopedics since 2019 and has brought her skills to MVMNT Lab. Wellness services available to book include trigger point dry needling, cupping, manual therapy, soft-tissue mobilization, joint mobilization, injury screening, and specific exercise prescription to help you recover from injury, decrease your pain, and get you moving and feeling better. These services can be booked in 15, 30, 45, and 60 minute intervals. These cannot be booked online at this time, must text or email to book wellness services.
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Wellness services are also available with our physical therapy assistants Macey and Sarah. They are able to perform cupping, manual therapy, soft tissue mobilization, joint mobilization, and exercise recommendation for injury. Their services can be booked in 30, 45, or 60 minute intervals. Text or email to book.
Do you take insurance for wellness services?
We do not take insurance for our wellness services at this time. Working in insurance-based physical therapy for 5 years, we found limits to what we were able to do with our clients, and found that providing tailored cash-based services helped to serve clients better and get them feeling better faster. We offer up-front affordable pricing for our services to help you reach any goals you’d like.
